Janna and Co Returns and Exchange Policy

Janna and Co is committed to providing quality products to our customers. Therefore, please see below our returns and exchange policy. 

Returns Policy

We have two options for you to consider:

Option 1
We can offer you a partial refund of 40% and you keep the item (we will require pictures of the damaged item for our team to assess this option); or

Option 2
We can send you a brand-new item free of charge once we receive the damaged item back at your cost. Returns can be addressed to: Janna and Co, PO Box 2362, Idalia, QLD, 4811. 

Exchange Policy

If you would like to exchange a product, we are happy to do so, but the buyer will shoulder the costs to return the original product to us. Once we receive the original product, the buyer will be required to pay the additional $11 shipping costs to post the new product. Returns can also be sent to Janna and Co, PO Box 2362, Idalia, QLD, 4811.

If you have any queries or complaints about our returns and exchange policy please contact us at:

jannaandcogroup@gmail.com