FAQs
Where are you located?
Are your gemstones real?
Where are you located?
Janna and Co is an online store that ships all of our products from Townsville, QLD, Australia for a flat rate shipping fee.
How much is Shipping?
Are your gemstones real?
Where are you located?
We know shipping costs are a pain, but a necessity of doing business. To be transparent, we have a flat rate shipping fee. Visit Shipping for more information.
Are your gemstones real?
Are your gemstones real?
Do you ship to New Zealand?
Our collection of bracelets, rings, earrings, spheres and other items are all made from real stones from planet Earth.
Do you ship to New Zealand?
Who do you use to ship items?
Do you ship to New Zealand?
We most definitely do ship items to our New Zealand customers. We have a flat rate shipping cost for across Australia and New Zealand. We also offer express post should you want your items a little faster. Visit our shipping page for more details.
Who do you use to ship items?
Who do you use to ship items?
Who do you use to ship items?
All of our items are shipped by Australia Post. Please note that shipping times may vary and is out of our control. All of our customers will receive a tracking number via email once their order is shipped. Normally within 24 hours of placing your order.
Handling & Tracking
Who do you use to ship items?
Who do you use to ship items?
Our customers can rest assured that all customers are sent a tracking number via email. All orders are packed and dispatched within 24 hours (unless it's a Sunday or Public holiday). See our shipping page for estimated delivery times.
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